Terms & Conditions

Introduction

Welcome to the My Triathlon website (“website”). These terms and conditions (“Terms”) apply to your visit to the web site. Please read these terms carefully before ordering any goods from the website. If you access the website and place an order for goods you agree to be bound by these terms. If you do not agree with these terms please do not use the website. We reserve the right to change these terms at any time and it is your responsibility to check before ordering. This does not affect your statutory rights.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

You should print a copy of these terms for your reference.

If you have any question please contact us at info@mytriathlon.co.uk

Email Communication

My Triathlon primarily uses email to communicate with you. My Triathlon cannot be responsible if delivery information does not reach the intended recipient by email. The onus is on the customer to ensure that their Spam filters will allow My Triathlon emails through, for example by adding orders@mytriathlon.co.uk and info@mytriathlon.co.uk to your email address books. My Triathlon can only be responsible for ensuring that the email address provided is the one to which customer emails are sent.

How to Order

If you are a new user you will need to register by entering your e-mail address and creating a user name and password. You will receive an e-mail confirmation of your successful registration.

Select the goods you require and click ‘ADD TO CART’. When you have found everything you are looking for click ‘CHECKOUT’

You will then process to a secure page where you will elect your payment method and complete your order. When you place an order via this web site we will treat that order as an offer to purchase. Following submission of your order you will receive an automated e-mail acknowledgment of your order.

Creation of Contract

The order acknowledgement does not mean that the order has been accepted. All orders are subject to acceptance by us and we will confirm acceptance to you by confirming your order has been despatched. Once we accept your order a contract to purchase and deliver takes effect. Any products not in stock will be placed on back order.

Cancelled Orders

An order cancelled before dispatch will be refunded after a deduction of 3% plus £0.25 that reflects the charge, we incur from the card processor. If you cancel after despatch there will be a deduction from any refund of a 5% cancellation fee or £5, whichever is the highest.

Availability and Estimated Delivery Times

We will endeavour to ensure availability of all advertised products and to despatch within the quoted time. If there is a delay we will inform you of this by e-mail and the product will be despatched as soon as is practicable. My Triathlon has no liability to you as a result of any delay in the delivery. You have the right to cancel delayed orders at any time by contacting us with your order number. This can only be cancelled before the item is shipped.

Payment Options

The easiest way to make payment on our website is to use the standard online payment process credit card or debit card on world pay, and including American Express.

Payment Issues

Some customers experience payment issues. We suggest either calling us directly, so we can try to process your card details over the phone, or a direct transfer.

1 - Call us with your card details and we can complete the transaction over the phone.

2 With card security getting more demanding, you may find it quicker to transfer funds to our account. To do this you will require: -

Sort Code: 20-82-13

Account Number: 73773345

IBAN GB55 BUKB 20821373773345

Delivery

Free delivery is offered for all orders over £99 in value within the UK. Priority orders will take precedence over 'free' delivery goods.

See our full UK shipping options HERE

If you are ordering multiple products and we are out of stock of a product within the order, we shall await delivery of the order until that product has been received. After 5 working days we shall despatch the other goods whether the final product has been received or not. We shall forward the out of stock goods at our cost when we receive them.

If the good(s) are unable to be delivered due to customer error, the return cost will be charged back to the customer.

If you have not received your goods within the quoted shipping time(s) you must contact us to inform us of this. If you do not contact us within 10 days of the original shipment, we will be unable to refund or replace the lost delivery, or missing item(s).

Next Working Day delivery is only available on items in stock in our warehouse and excludes pre-order items. Next Day refers to the next working day, Bank Holidays will add an extra working day to the estimated delivery lead times. UK next day excludes Saturday, Sunday and Bank Holiday deliveries.

If the good(s) are unable to be delivered due to customer error, the return cost will be charged back to the customer. If you chose to change your shipping address or select to collect it from a location after the item has been shipped by us this will delay your shipment by at least 24 hours. Therefore, if your parcel is not received the next working day and you have selected to change your information with the courier MyTriathlon will not refund any charges for next day shipping.

Overseas Delivery

Standard Overseas Delivery can take two weeks and sometimes longer and there is no tracking. Priority Delivery can be as quick as 2-4 working days. Tracking number is provided upon request for priority delivery. Overseas delivery costs are only an estimate. We will advise prior to shipping if there are any additional costs. If the good(s) are unable to be delivered due to customer error, the return cost will be charged back to the customer.

If you have not received your goods within the quoted shipping time(s) you must contact us to inform us of this. If you do not contact us within 90 days of the original shipment for standard and 10 day for priority we will be unable to refund or replace the lost delivery,

Colour

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

Returns

View our full return process and options HERE

The process to return products is to complete the on-line returns form which can be found by logging in with your e-mail and password. [If you lose your password this can be quickly changed by e-mail] Once you have logged in, go to your account section , click on the relevant order and click 'request return'. If this form is not completed this can cause a delay in actioning your request particularly at busy times. Returns that are not due to a fault with the product MUST still have any packaging/labels attached and un damaged.

The online returns form within 14 days of the item being shipped. Returns notified after 14 days will be refunded with store credit or cash at our discretion.

Returns must be return back to our warehouse within 14 days of the return request being made. Returns made after 14 days will be refunded with store credit or cash at our discretion.

You must complete the online returns request (found in my account - order). If you did not make an account when ordering, please use the email address you used to checkout with and do forgot password, this will then create you an account and link all previous orders made under that email address. Our warehouse will be unable to process your return if this has not been completed.

If you have an order status such as ‘cancelled’ or "partially shipped", you will be unable to create a return request. Instead, please email us on info@mytriathlon.co.uk with your intentions.

Refunds can take up to 14 working days to process. If a challenge is raised with the card company before this time has passed, all charges associated with this challenge will be passed on to the customer (usually £15).

Return address

Unit 5 Sycamore Court,
Warrington Road,
Runcorn,
WA7 1RS

Change of details

If a change of details is requested such as priority shipping or change of delivery address, we charge a £10 admin fee for each change. Please note that you can change the delivery address yourself providing that is before despatch. If the change of address is important we suggest placing a second order to the new address, the first order can then be refunded in full less a charge for delivery.

Faulty Product

If a product is faulty on arrival you must take photos of the fault straight away & send them to warranties@mytriathlon.co.uk. You will have several choices: -

A replacement will normally be sent as soon as we receive the goods back and the on-line returns form has been completed.
A Store credit will normally be applied if we do not have a replacement in stock.

If a product is covered by warranty we can either offer a replacement or a store credit as a refund.

Returning Multiple Items

If 4 or more items are ordered, and more than 50% of these items are returned an admin fee of £5 per item returned will be deducted from the refund

We encourage customers to try products that they may be unfamiliar with. We are then happy to exchange for a different size or colour as we usually carry the full range. If another order is made and also returned or the replaced item is also returned and all items are refunded across the orders then a shipping charge will be deducted from the refund.

Return for Refund:

To receive a full cash refund, the online return form must be filled out within 14 days of the order being shipped from our warehouse. The return must be received by our warehouse within 14 days of the online form being completed.

If the item is returned after 14 days of the return request being made then your order will be refunded as a store credit.

Returns notified or received outside of the 14 day window will be refunded with store credit or cash at our discretion.

Return postage is at the customers cost, we do not offer any refund or return labels.

Return for Exchange:

If you are returning for an exchange you have 90 days from the date the item was shipped out by us to return it back to us.

All goods must be returned unused with all original packaging and labels still attached in order to be exchanged.

Return postage is at the customers cost, we do not offer any refund or return labels.

Please note that any price changes within products will require the additional payment if you wish to exchange your item. You will be contacted via an email which will include a link for this payment to be completed.

Faulty after Use

All new products are covered by the normal manufacturer’s warranty. If a product has a fault after use please take photos of the fault and email the photos to 'warranties@mytriathlon.co.uk'. On the odd occasion products can be only covered for REPAIR, if this is the case then we do not offer a replacement or store credit - only a repair. If the product is covered by warranty (unless only covered for repair) we can either offer a replacement/exchange or store credit.

If a product is faulty after use we do not offer a free return of the product.

If your product develops a fault within 30 days of purchase, we will replace, repair or issue store credit depending on what the items is covered for under warranty.

Following the 30 days period, we’ll repair the product as long as it’s within the terms and conditions of our warranty.

If a replacement product is sent the warranty period does not restart and it is still covered under the same warranty as the original purchase.

Ex Rental Wetsuits

Ex Rental wetsuits must be checked on receipt. Any damage must be reported by telephone AND e-mail to orders@mytriathlon.co.uk within 48 hours. THE WETSUIT MUST BE returned within 4 working days. After this period the wetsuit is non returnable. If it is returned and a refund sought, we reserve the right to offer a refund after deducting a charge for the rental of the wetsuit for the time it takes for the wetsuit to be returned. The minimum charge for a Standard wetsuit [that retails new for less than £200] would be £45 for one week, £55 for two weeks. Better quality wetsuits rentals are between £75-£149 for a one week rental and up to £149-£249 for a month long rental. Please note that a 2 hire will already have some minor damage on it, that has been repaired.

Swimskins

Swimskins are occasionally purchased as an insurance policy. Our standard returns period will apply to Swimskins, however if they are not returned for a size exchange, any refund will be in the form of a 75% refund. So there is an effective 25% rental fee.

Bulk Orders

Any bulk orders (multiple of the same item(s)) that are returned for refund will be subject to a 25% restocking fee.

Swimbuoys

Our policy on Swim Buoys & Dry Bags is different to other items as our return policy for these items is up to 30 days. The reason for this policy is to avoid people using swim buoys and returning them as if they are new.

Security Seals and Hygiene labels

A product cannot be returned to us if the hygiene label has been removed or a security seal which damages the packaging has been broke on electronic products such as GPS, smart watches etc.

Data Protection and client confidentiality

How we protect your privacy

We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving email from us?

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to info@mytriathlon.co.uk for review.

Privacy Policy Changes

The My Triathlon privacy policy was created on 31 December 2011

Vouchers

£5 Voucher for registering

A £5 voucher is offered for registering on the web site. The £5 voucher is redeemable against purchases with a minimum spend of £50.

From time to time we may have other offers that generally are available for a short period and are not indefinite.

General

The use of this website is subject to the following terms of use:-

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
My Triathlon makes no warranty that this website is free from computer viruses or other malicious computer programs.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

My Triathlon complies with UK consumer law including the Distance Selling Regulations.

None of the above Terms and Conditions affect your statutory consumer rights.

Prices and Tax

The price shown for the goods excludes postage and packing unless specifically stated. The charges for postage and packing are shown in the Checkout once you have entered the method of delivery and before you are asked to confirm the order. The price you pay will include VAT for all deliveries within the United Kingdom. For deliveries outside the UK, the price you see does not include any VAT. Delivery may result in import duties payable on receipt of the goods. You will be liable for these duties.

In some cases you maybe entitled to a VAT refund, if this is the case please contact us before placing the order as this must be agreed before the item(s) are shipped. In this case any shipping costs will be deducted from the VAT refund due.

Copyright

This website and its content is copyright of MTRIATHLON LTD - © 2023. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only.

You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Wetsuit Nicks

Don’t worry, this is a common occurrence and something that we have all done and continue to do several times over the life of our wetsuits. A small nick to the neoprene won’t affect performance of the suit or weaken it and is easily repairable using specialist neoprene glue such as Black Witch. The glue gives a strong, long lasting, and, if done carefully, almost invisible repair. Take a look at everyone else’s wetsuits at your next swim or race and you’ll see most suits have several nick repairs to them.

To prevent fingernail nicks to your wetsuit gently ease the suit on, the videos below show how to put your wetsuit on.

Men’s Wetsuit fitting – https://youtu.be/oluUR1gcYh4

Women’s Wetsuit fitting - https://youtu.be/ejaqAFsMQ1c

Bikes

All bikes are build to order and therefore can take 3-5 working days for dispatch

Mtriathlon Ltd
4 Rydal Mount
Alderley Edge
CHESHIRE
UNITED KINGDOM
SK9 7RZ
Company No. 14018524