1: Introduction

Welcome to the My Triathlon website (“website”). These terms and conditions (“Terms”) apply to your visit to the web site. Please read these terms carefully before ordering any goods from the website. If you access the website and place an order for goods you agree to be bound by these terms. If you do not agree with these terms please do not use the website. We reserve the right to change these terms at any time and it is your responsibility to check before ordering. This does not affect your statutory rights.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

You should print a copy of these terms for your reference.

If you have any question please contact us at contactus@mytriathlon.co.uk

2: Email Communication

My Triathlon primarily uses email to communicate with you. My Triathlon cannot be responsible if delivery information does not reach the intended recipient by email. The onus is on the customer to ensure that their Spam filters will allow My Triathlon emails through, for example by adding contactus@mytriathlon.co.uk and admin@mytriathlon.co.uk to your email address books. My Triathlon can only be responsible for ensuring that the email address provided is the one to which customer emails are sent.

3: How to order

If you are a new user you will need to register by entering your e-mail address and creating a user name and password. You will receive an e-mail confirmation of your successful registration.

Select the goods you require and click ‘ADD TO CART’. When you have found everything you are looking for click ‘CHECKOUT’

You will then process to a secure page where you will elect your payment method and complete your order. When you place an order via this web site we will treat that order as an offer to purchase.   Following submission of your order you will receive an automated e-mail acknowledgment of your order.

4: How the contract is made

The order acknowledgement does not mean that the order has been accepted. All orders are subject to acceptance by us and we will confirm acceptance to you by confirming your order has been despatched. Once we accept your order a contract to purchase and deliver takes effect. Any products not in stock will be placed on back order.

5: Availability and Estimated Delivery Times

We will endeavour to ensure availability of all advertised products and to despatch within the quoted time. If there is a delay we will inform you of this by e-mail and the product will be despatched as soon as is practicable. My Triathlon has no liability to you as a result of any delay in the delivery. You have the right to cancel delayed orders at any time by contacting us with your order number. This can only be cancelled before the item is shipped. If you cancel after despatch there will be a 4% cancellation fee or £5 cancellation fee, whichever is the highest. 

6: Payment Option

The easiest way to make payment on our website is to use the standard online payment process, using Paypal, credit card or debit card on world pay, and including American Express on Paypal.

Payment Issues

Some customers experience payment issues. We suggest either calling and we can try to process your card details over the phone or a direct transfer.

1 - Call us with your card details and we can complete the transaction over the phone.

2  With Card security getting more demanding, you may find it quicker to transfer funds to our account. To do this you will require: -

From a UK account

Sort Code: 40-13-33

Account Number: 21501232

From an overseas account

IBAN: GB03MIDL40133321501232

SWIFT CODE/BIT: MIDLGB22

7: Free Delivery [except wetsuit rentals – see below]

Free delivery is offered for all orders over £25 in value except wetsuit rentals. All orders will be despatched by Royal Mail or sign for second class depending upon the value and weight of good being despatched. Priority orders will take precedence over 'free' delivery goods.

If you are ordering multiple products and we are out of stock of a product within the order we shall await delivery of the order until that product has been received. After 5 working days we shall despatch the other goods whether the final product has been received or not. We shall forward the out of stock goods at our cost when we receive them.

8: 1st Class and Priority Delivery

For a charge [depending upon weight] your goods can be despatched by 1st class or priority delivery. Those goods in stock will be despatched within 24 hours and same day if ordered before 1pm. Priority delivery guarantees next day delivery from despatch however there needs to be someone to sign for the delivery. If part of the order is out of stock we shall despatch what is in stock and despatch the other item late at our cost. Our system applies a £4.99 priority charge. We will contact you if there is an additional charge.

9. Oversesa Delivery

Standard Overeas Delivery can take two weeks and sometimes longer and there is no tracking. Priority Delivery can be as quick as 2-4 working days. Tracking number is provided upon request for priority delivery. Overseas delivery costs are only an estimate. We will advise prior to shipping if there are any additional costs. 

10: Colour

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

11: Returns

The process to return products is to complete the on-line returns form which can be found by logging in with your e-mail and password. [If you lose your password this can be quickly changed by e-mail] This form can be found in the completed order section and is a BLUE Button. If this form is not completed this can cause a delay in actionning your request particularly at busy times.

Return address

UNIT E1
Lambs Farm Bus park
Swallowfield
Reading
RG7 1PQ

Change of details

If a change of details is requested such as priority shipping or change of delivery address, we charge a £10 admin fee for each change. Please note that you can change the delivery address yourself providing that is before despatch. If the change of address is important we suggest placing a second order to the new address, the first order can then be refunded in full less a charge for delivery. 

Faulty Product

If a product is faulty on arrival you must complete the returns form on-line detailing why the product is faulty and return within 30 working days. You will have several choices: -

  •  replacement will normally be sent as soon as we receive the goods back and the on-line returns form has been completed.
  • A Store credit will normally be applied if we do not have a replacement in stock.

Product wrong size or colour

You must follow the returns procedures on the web site. You have 90 working days to return the goods. Returned goods must be unused, still have the tags attached and be in their original packaging. You have several choices: -

  • Request replacement. As soon as we receive the goods back and a completed returns form we will despatch a replacement.
  • Request Store credit
  • Request refund. As soon as we receive the goods back and a completed returns form we will refund you. This will take 21 working days to reach your account.

Faulty after Use

All new products are covered my the normal manufacturer’s warranty. If a product has failed please follow the returns procedure on our web site providing details of the fault. Some products will need to be returned to the manufacturer for repair before a credit can be issued.

Ex Rental Wetsuits

Ex Rental wetsuits must be checked on receipt. Any damage must be reported by telephone AND e-mail to contactus@mytriathlon.co.uk within 48 hours, AND returned within 4 working days. After this period the wetsuit is non returnable. If it is returned and a refund sought, we reserve the right to offer a refund after deducting a charge for the rental of the wetsuit for the time it takes for the wetsuit to be returned. The minimum charge for a Standard wetsuit [that retails new for less than £200] would be £45 for one week, £55 for two weeks. Better quality wetsuits rentals are between £75-£149 for a one week rental and up to £149-£249 for a month long rental. Please note that a 2 hire will already have some minor damage on it, that has been repaired. 

12: Data Protection and client confidentiality

How we protect your privacy 

We use security measures to protect against the loss, misuse and alteration of data used by our system. 

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you. 

How can you stop receiving email from us? 

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to contactus@mytriathlon.co.uk for review.

Privacy Policy Changes 

The My Triathlon privacy policy was created on 31 December 2011

13: Wetsuit Hire & purchase terms and conditions

All Hire wetsuits are sent out by courier. All new and hire suits, when sent out have been checked for damage, prior to packing, and are therefore in perfect condition when they leave storage. All wetsuits must be checked on receipt. Any damage must be reported by telephone AND e-mail to contactus@mytriathlon.co.uk within 48 hours prior to trying on the suit. Postage is by courier and requires someone to sign for the package, so we recommend that you specify your place of work unless someone is always at home. We cannot be responsible if you order last minute and there is no-one present to sign for the wetsuit.

Please note that it is important that you check your height and weight [using the size guide –on the web site] If you are not used to triathlon wetsuits you may find them initially uncomfortably tight. However they do give once in the water. If you discover that your wetsuit is not the right size for you then please email us at contactus@mywetsuithire.co.uk to re-arrange a new size. 

We recommend that you book your wetsuit well before your event as every year people are disappointed that they cannot order last minute. You will enter your event and preferred despatch date. Your wetsuit will be despatched at the appropriate time before your event by courier.

We appreciate that some of you just want to hire for the one event on the day whilst others want to receive it before the event to provide sufficient time to practise in your wetsuit. We offer several ways to hire a wetsuit: -

ü  Hire for the event on the Day [not available for all events – see list on web site]

ü  Hire for two weeks

ü  Hire for four weeks

      Hire for 2 Months

ü  Hire for the season

ü  Also our unique buy back policy enables you to purchase any wetsuit and return it at the end of the season [30 September latest]. The wetsuit must be in good condition [no damage at all and clean]. Return it to the address on our website and we shall refund the deposit within 15 days. We recommend the use of special delivery to ensure you have evidence of receipt and the wetsuit is insured should it go missing.

14.1: Season Wetsuit Hire

The suit is the responsibility of the hiree. All hired wetsuits must be returned by September 30th 2015 in a good & clean condition.

We reserve the right to charge you for cleaning (£15), repair (£15 per nick. If the wetsuit is damaged beyond reasonable repair we will charge you for the full price of the wetsuit) We will contact you by e-mail before making any charge. However if you have damaged the suit it maybe easier to purchase the wetsuit, it will not cost more than standard selling price.

If you decide to keep your wetsuit you just need to let us know that you are retaining it. If you do not return it to us by the due date we will assume that you wish to retain it and when returning your wetsuit, we recommend that you use special delivery as proof of despatch.

Please note that the new season’s wetsuits arrive in the UK during February and are despatched upon receipt.

14.2: One week Hire

In order to take advantage of this competitive rate the wetsuit will be despatched on the Tuesday and should arrive Wednesday or latest Thursday unless you have ordered last minute. The wetsuit must be cleaned and dried and despatched Monday morning [special delivery] to ensure it arrives back by Tuesday. If we do not receive it back by Wednesday latest we cannot rent it the following weekend and will have to charge you a further £25 [More for more expensive wetsuits] for a further week’s hire. If you notify us before your rental period has ended the charge is reduced to £15 for each additional week of rental. If you want to change to a different product e.g. Full Season Hire there will be an administration charge of £20.    

We reserve the right to charge you for cleaning (£15), repair (£15 per nick. If the wetsuit is damaged beyond reasonable repair we will charge you for the full price of the wetsuit) We will contact you by e-mail before making any charge. However if you have damaged the suit it maybe easier to purchase the wetsuit, it will not cost more than standard selling price.

There is a purchase option If you decide to keep your wetsuit. However you must contact us otherwise we will charge £25 per week until you do contact us. When returning your wetsuit, we recommend that you use special delivery as proof of despatch and delivery.

14.3: Two Week Hire

For those who prefer an opportunity to test the wetsuit the weekend before your event, we send this wetsuit out on the Wednesday – 10 days before your event weekend. We ask that you return the wetsuit [by special delivery] clean and dry on the Monday following your event so that it arrives back by Tuesday. If we do not receive it back by Wednesday latest we cannot rent it the following weekend and we must charge you a further £25 for an additional week’s hire. 

We reserve the right to charge you for cleaning (£15), repair (£15 per nick. If the wetsuit is damaged beyond reasonable repair we will charge you for the full price of the wetsuit) We will contact you by e-mail before making any charge. However if you have damaged the suit it maybe easier to purchase the wetsuit, it will not cost more than standard selling price.

There is a purchase option If you decide to keep your wetsuit. However you must contact us otherwise we will charge £25 per week until you do contact us. When returning your wetsuit, we recommend that you use special delivery as proof of despatch.

14.4: Three weeks Hire

For those who prefer to take their time or who can perhaps combine more than one event we offer a three week hire. We will send this wetsuit out on the Wednesday – 17 days before your event weekend. We ask that you return the wetsuit [by special delivery] clean and dry on the Monday following your event so that it arrives back by Tuesday. If we do not receive it back by Wednesday latest we cannot rent it the following weekend and we will have to charge you a further £15 for an additional week’s hire.

We reserve the right to charge you for cleaning (£15), repair (£15 per nick. If the wetsuit is damaged beyond reasonable repair we will charge you for the full price of the wetsuit) We will contact you by e-mail before making any charge. However if you have damaged the suit it maybe easier to purchase the wetsuit, it will not cost more than standard selling price.

There is a purchase option If you decide to keep your wetsuit. However you must contact us otherwise we will charge £25 per week until you do contact us. When returning your wetsuit, we recommend that you use special delivery as proof of despatch.

14.5: On the day wetsuit Hire

We shall be attending London and Blenheim Triathlons this year. Where we attend such an event there will be no delivery charge. The suit is your responsibility. All hired wetsuits must be returned by the Friday following the weekend of hire in a clean and good condition [no holes, tears or rips to the wetsuit.


We reserve the right to charge you for cleaning (£15), repair (£15 per nick. If the wetsuit is damaged beyond reasonable repair we will charge you for the full price of the wetsuit) We will contact you by e-mail before making any charge. However if you have damaged the suit it maybe easier to purchase the wetsuit, it will not cost more than standard selling price.

14.6: Returning of wetsuits

Your wetsuit should be returned by Special Delivery [this ensures you have proof of delivery and the wetsuit is insured] We cannot be responsible for wetsuits that go missing if this procedure is not followed. If a wetsuit is returned to us damaged, we reserve the right to charge you a damage fee (fee varies depending on the wetsuit and level of damage). In the event of a damaged wetsuit being returned, we will contact you by email with photos showing the damage. The return address is: -

My Triathlon

UNIT E1

Lambs Farm Business Park

Swallowfield

Reading

RG7 1PQ

We cannot accept any returns after an event that we attend. They must be posted to us to the address above.


15: Vouchers

£5 Voucher for registering

A £5 voucher is offered for registering on the web site. The £5 voucher is redeemable against purchases with a minimum spend of £50.

From time to time we may have other offers that generally are available for a short period  and are not indefinate.

16:General

The use of this website is subject to the following terms of use:-

The content of the pages of this website is for your general information and use only. It is subject to change without notice.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
My Triathlon makes no warranty that this website is free from computer viruses or other malicious computer programs.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

My Triathlon complies with UK consumer law including the Distance Selling Regulations.

None of the above Terms and Conditions affects your statutory consumer rights.

17:Prices and Tax

The price shown for the goods excludes postage and packing unless specifically stated. The charges for postage and packing are shown in the Checkout once you have entered the method of delivery and before you are asked to confirm the order. The price you pay will include VAT for all deliveries within the European Union. For deliveries outside EU, the price you see does not include any VAT. Delivery to non-EU countries may result in import duties payable on receipt of the goods. You will be liable for these duties.

18:Copyright

This website and its content is copyright of My Triathlon 1 Retail Ltd - © 2008. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only.

You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

MYTRIATHLON1 LIMITED
4 RYDAL MOUNT
ALDERLEY EDGE
CHESHIRE
UNITED KINGDOM
SK9 7RZ
Company No. 08243180

Registered in England and Wales. My Triathlon Ltd - © 2013