Free return applies to purchases over £50 and deliveries within the UK only.
If you return your product within 90 days, we will refund the 2nd class postage to your MyTriathlon account [plus POD charge - requiring a signature]. This is on the condition that the product is being exchanged for another size, colour or an alternative product.
If you return all products on your order, the transaction will be refunded in full but no postage will be refunded. If just one product on a multi order is kept or exchanged then the postage of royal mail second class signed for will be refunded.
We understand that you may wish to purchase more than one product, we are happy to ship up to four products free of charge and if we ship four products we will pay for the return postage upto royal mail second class signed for small parcel. [i.e. if you keep one product, the return postage will be refunded] If you return all four or more products we will not pay for the return postage, and will deduct a shipping charge from the refund.
Goods must be unworn and with all labels still attached.
Return for Refund:
In order to return for a full cash refund items must be back with us within 14 days of being shipped. Items returned after 14 days will be refunded in store credit.
To Return Your Ex Rental Wetsuit:
Ex Rental wetsuits must be checked on receipt. Any damage must be reported by telephone AND e-mail to firstname.lastname@example.org within 48 hours, AND returned within 4 working days.
After this period the wetsuit is non returnable. If it is returned and a refund sought, we reserve the right to offer a refund after deducting a charge for the rental of the wetsuit for the time it takes for the wetsuit to be returned.
The minimum charge for a Standard wetsuit [that retails new for less than £200] would be £45 for one week, £55 for two weeks. Better quality wetsuits rentals are between £75-£149 for a one week rental and up to £149-£249 for a month long rental.
Please note that a 2-hire wetsuit will already have some minor damage on it, that has been repaired.
We do NOT refund return postage on Ex Rental Wetsuits.
Swimskins are occasionally purchased as an insurance policy. Our standard returns period will apply to Swimskins, however if they are not returned for a size exchange, any refund will be in the form of a 75% store credit. So there is an effective 25% rental fee.
The Returns Process:
- Sign into your account using your user name and password. If you've forgotten your password you can re-set it.
- Go into your completed order and press the RETURNS button. Explain exactly what you want us to do - e.g. exchange for the size Large. Then return the product to us* ensuring you include your original paperwork and your new RETURNS number (which you can find in your account section after the online form has been submitted. This will speed up the returns process.
If you do not have an account (Guest), or have an order status such as 'cancelled' you will be unable to create a return request. Instead please just write your order number and return action on a slip of paper and include inside with your return.
*Ship returns to this address ensuring you get proof of delivery.
Unit 5 Sycamore Court,
--- Please bear in mind that refunds can take up to 21 days to complete. We apologise in advance for any inconvenience caused. ---
CHRISTMAS REFUND POLICY:
ITEMS BOUGHT IN NOVEMBER AND DECEMBER CAN BE RETURNED FOR A REFUND UP UNTIL THE 31ST JANUARY 2021.
ONLY APPLIES TO ITEMS WITH NO MORE THAN 20% DISCOUNT APPLIED.
90 day return policy for exchange / store credit is unaffected.